Job Title: Call Center Customer Service Representative
Hiring Organization: Wavex Internet Service Provider
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Service
Job Type: Full Time
Salary: KES
Date Posted: 08/09/2024
Experience lightning-fast internet with WaveX ISP!
Enjoy seamless streaming, gaming, and browsing with unbeatable reliability and
support. Connect with us for a smarter, faster, and more connected future!
We are looking for a Call Center Customer Service Representative to provide
outstanding service to our customers and potential customers. You will be
required to answer queries, handle complaints, and troubleshoot problems in a
professional and polite manner to ensure effective resolution and customer satisfaction.
The ideal Call Center Customer Service Representative will be customer focused,
detail orientated, and target driven. You should be polite, accurate,
knowledgeable, and able to work well within a team.
Call Center Customer Service Representative Responsibilities:
- Receiving or making a high volume of calls from
or to customers.
- Striving to achieve first call resolution and
maintain the quality of service provided by the call center.
- Using listening skills to understand the needs
and complaints of the customer before offering them the best possible
solution.
- Responding efficiently to customers and creating
a positive experience.
- Remaining calm and professional while dealing
with angry customers and providing them with the best solutions to resolve
their issues.
- Joining a team of Call Center Customer Service
Representatives and building a positive relationship of teamwork, trust,
and excellence.
- Understanding and using the required software,
reports, tools, and metrics.
- Transferring and escalating the calls to the
appropriate department if needed, such as sales.
- Participating in training and striving to
increase and improve existing skills.
- Adhering to all company policies and procedures.
Call Center Customer Service Representative
Requirements:
- Exceptional telephone manner, customer service
skills, active listening skills, verbal, and written communication skills.
- Ability to work your assigned shift and from
home.
- Advanced fluency in English (speaking /
writing). The job requires the ability to communicate in English with our
customers and team at a professional working capacity.
- Proficiency with computers, especially with
regards to CRM software.
- Ability to resolve conflict and diffuse tension.
- Ability to work weekends, evenings, and
statutory holidays if required
- Strong time management skills.
- Ability to work weekends, evenings, and
statutory holidays if required
How To Apply
If
you’re interested in an open position, please email us a cover letter
introducing yourself along with your resume and submit them to hr@wavex.co.ke
