New Exciting Job Opportunities: Support Officers – Nairobi Branch
Overview: The job entails serving awamo’s
customers by providing product and service information, trainings (onboarding
and/or ongoing), resolving product and service problems in a timely manner to
ensure excellent customer experience and quality service. The Support Officer
is the key liaison between customers and all relevant stakeholders both
internal and external.
Qualifications
Academic / Skills
·
Bachelors’ Degree in an IT or
business-related course – equivalent work experience will be considered as well
·
Proficiency in Microsoft Office
packages
·
Familiar with the use of Android and
excellent general IT user skills
·
Capability to explain issues to
customers in a well-structured and clear manner
·
Good verbal and written expression
and proper use of grammar
·
Fluency in English and other local
languages specific to the area of operation
Work Experience
·
2 – 3 years working experience
handling customer relations in a fast-paced environment preferably in the IT or
financial sector
·
Proven track record of fast execution
on tasks and on-time delivery of high-quality results
·
Proven working experience in any of
the following is considered a plus;
·
Micro-finance
·
Accounting
·
Use of any customer relationship
management system
Personality
·
Fast thinker, solution oriented
·
Excellent communication skills and
rapport with customers
·
Eager to constantly learn, improve
and take on additional responsibility
·
Capable to provide constructive
feedback to peers and superiors
·
Ability to work remotely yet deliver
on agreed results
·
Willingness to work long or irregular
hours
·
Willingness to travel extensively
·
Hard-working, organized, and able to
deal with the pressure of delivering fast
·
Willingness to perform against
defined goals with a relevant variable pay component
Responsibilities & duties
·
Create/assign electronic tickets with
accurate issue description to ensure customer queries/issues are resolved
timely
·
Manage incoming calls and customer
queries
·
Identify, assess, and communicate
customer needs to enable appropriate action
·
Guide customers through the
on-boarding process (e.g. meeting arrangements, formalities, class room and
on-the-job training, technical assistance)
·
Train customers individually and in
group sessions on use of awamo’s software
·
Provide support to customers in
person, via phone, e-mail, or remotely as and when needed even outside normal
business hours
·
Ensure positive customer experience
through high quality service and communication thereby attaining customer
retention and attracting new customers
·
Handle customer service and support
related incoming requests and track, prioritize, and document customer service
requests
·
Respond to and resolve complex
customer issues through incident recognition, research and isolation,
resolution, escalation and follow up – if need be involving other departments –
to the satisfaction of the customer
·
Update customers on new design,
product and technology changes and ensure they are trained to adapt to the
changes
·
Promote the awamo brand and market
reach by interacting with team members, vendors and customers to get timely and
regular feedback from the customers on our services vis-à-vis their
requirements
·
Engage in continuous performance
evaluation regarding our product and user experience with the same
·
Update Branch Manager on any
occurrence outside the norm for support and timely resolution
·
Regular and timely direct reporting
(daily, weekly, monthly, or quarterly) of activities done to supervisor and
other stakeholders
·
Coordinate with the product
development team to enhance current design and share feedback from the
customers on any challenges or improvement ideas regarding the product
Application Process
Interested and qualified candidate
send your application, resume (cv) and academic documents (PDF format) to;
The HR & Training Manager, awamo
360 Kenya Ltd.
Please change to preferred language
in the top right corner of the advert page, on the link below;
New Exciting Job Opportunities: Support
Officers – Mombasa Branch
Overview: The job entails serving awamo’s customers by providing
product and service information, trainings (onboarding and/or ongoing),
resolving product and service problems in a timely manner to ensure excellent
customer experience and quality service. The Support Officer is the key liaison
between customers and all relevant stakeholders both internal and external.
Qualifications
Academic
/ Skills
·
Bachelors’ Degree in an IT or
business-related course – equivalent work experience will be considered as well
·
Proficiency in Microsoft Office
packages
·
Familiar with the use of Android and
excellent general IT user skills
·
Capability to explain issues to
customers in a well-structured and clear manner
·
Good verbal and written expression
and proper use of grammar
·
Fluency in English and other local
languages specific to the area of operation
Work
experience
·
2 – 3 years working experience
handling customer relations in a fast-paced environment preferably in the IT or
financial sector
·
Proven track record of fast execution
on tasks and on-time delivery of high-quality results
·
Proven working experience in any of
the following is considered a plus;
·
Micro-finance
·
Accounting
·
Use of any customer relationship
management system
Personality
·
Fast thinker, solution oriented
·
Excellent communication skills and
rapport with customers
·
Eager to constantly learn, improve
and take on additional responsibility
·
Capable to provide constructive
feedback to peers and superiors
·
Ability to work remotely yet deliver
on agreed results
·
Willingness to work long or irregular
hours
·
Willingness to travel extensively
·
Hard-working, organized, and able to
deal with the pressure of delivering fast
·
Willingness to perform against
defined goals with a relevant variable pay component
Responsibilities
& duties
·
Create/assign electronic tickets with
accurate issue description to ensure customer queries/issues are resolved
timely
·
Manage incoming calls and customer
queries
·
Identify, assess, and communicate
customer needs to enable appropriate action
·
Guide customers through the
on-boarding process (e.g. meeting arrangements, formalities, class room and
on-the-job training, technical assistance)
·
Train customers individually and in
group sessions on use of awamo’s software
·
Provide support to customers in
person, via phone, e-mail, or remotely as and when needed even outside normal
business hours
·
Ensure positive customer experience
through high quality service and communication thereby attaining customer
retention and attracting new customers
·
Handle customer service and support
related incoming requests and track, prioritize, and document customer service
requests
·
Respond to and resolve complex
customer issues through incident recognition, research and isolation,
resolution, escalation and follow up – if need be involving other departments –
to the satisfaction of the customer
·
Update customers on new design,
product and technology changes and ensure they are trained to adapt to the
changes
·
Promote the awamo brand and market
reach by interacting with team members, vendors and customers to get timely and
regular feedback from the customers on our services vis-à-vis their
requirements
·
Engage in continuous performance
evaluation regarding our product and user experience with the same
·
Update Branch Manager on any
occurrence outside the norm for support and timely resolution
·
Regular and timely direct reporting
(daily, weekly, monthly, or quarterly) of activities done to supervisor and
other stakeholders
·
Coordinate with the product
development team to enhance current design and share feedback from the
customers on any challenges or improvement ideas regarding the product
Application
Process
Interested and qualified candidate
send your application, resume (cv) and academic documents (PDF format) to;
The HR & Training Manager, awamo
360 Kenya Ltd.
Please change to preferred language
in the top right corner of the advert page, on the link below;
New Exciting Job Opportunities: Sales
Officers – Nairobi Branch
Overview: Sales is the first point of contact between awamo
and the clients. The role entails selling and marketing the company’s products,
approaching potential customers with the aim of winning new business, building
and maintaining good relationships with existing clients and gaining repeat
business.
Qualifications
Academic
/ Skills
·
Bachelors’ Degree in an IT or
business-related course – equivalent work experience will be considered as well
·
Proficiency in Microsoft Office
packages
·
Familiar with the use of Android and
an excellent general IT user skills
·
Presentation and negotiation skills
·
Strong Communication skills with
strong business-related knowledge
·
Fluency in English and other local
languages specific to the area of operation
Work
Experience
·
2 – 3 years working experience
handling sales in a fast-paced environment preferably in the IT or financial
sector
·
Experience dealing with clients
directly
·
Proven track record of fast execution
on tasks and on-time delivery of high quality results
·
Capability to explain issues to
clients in a well-structured and clear manner
·
Commercial awareness and ability to
thrive in competitive markets
Personality
·
Fast thinker, creative and solution
oriented
·
Excellent interpersonal skills and
rapport with clients and other stakeholders
·
Ability to work remotely
·
Confident, persistent and determined
·
Highly self-motivated and ambitious
·
Willingness to work long or irregular
hours
·
Hard-working, organized, and able to
deal with the pressure of delivering fast
·
Willingness to perform against
defined goals with a relevant variable pay component
Responsibilities
& duties
·
Generate leads, i.e. find potential
new customers
·
Demonstrate and present the company’s
products to clients through sales visits, demos, trade exhibitions, conferences
and any other medium to generate new and continued business for the company
·
Negotiate the contract terms, provide
customers with quotations and close the sale
·
Create detailed proposal documents,
often as part of a formal bidding to generate new and continued business for
the company where required
·
Liaise with the branch manager to
check the progress of existing orders and ensure client purchase requests are
met in a timely and satisfactory manner
·
Update clients on the new projects
and features in the system
·
Maintain and develop relationships
with existing customers through regular interaction to ensure continued
business and excellent user experience
·
Promote the awamo brand and market
through sales visits and representation of the company in the market
·
Carry out regular market research on
our product performance in the market and share the same with the support
officers, branch manager and other relevant stakeholders for further action
·
Gather market and customer
information to understand customers’ businesses and requirements and coordinate
with the product development team to enhance current design to suit the user’s
requirements.
·
Recording sales and order information
and avail the same to the branch office in a timely manner for billing and
collection purposes
·
Regular and timely direct reporting
(weekly, monthly, quarterly or annually) of activities done to supervisor
·
Review and track sales performance in
line with set performance targets and take corrective action where necessary to
meet the targets
Application
Process
Interested and qualified candidate
send your application, resume (cv) and academic documents (PDF format) to;
The HR & Training Manager, awamo
360 KenyaLtd.
Please change to preferred language
in the top right corner of the advert page, on the link below;
New Exciting Job Opportunities: Sales
Officers – Mombasa Branch
Overview: Sales is the first point of contact between awamo
and the clients. The role entails selling and marketing the company’s products,
approaching potential customers with the aim of winning new business, building
and maintaining good relationships with existing clients and gaining repeat
business.
Qualifications
Academic
/ Skills
·
Bachelors’ Degree in an IT or
business-related course – equivalent work experience will be considered as well
·
Proficiency in Microsoft Office
packages
·
Familiar with the use of Android and
an excellent general IT user skills
·
Presentation and negotiation skills
·
Strong Communication skills with
strong business-related knowledge
·
Fluency in English and other local
languages specific to the area of operation
Work
Experience
·
2 – 3 years working experience
handling sales in a fast-paced environment preferably in the IT or financial
sector
·
Experience dealing with clients
directly
·
Proven track record of fast execution
on tasks and on-time delivery of high quality results
·
Capability to explain issues to
clients in a well-structured and clear manner
·
Commercial awareness and ability to
thrive in competitive markets
Personality
·
Fast thinker, creative and solution
oriented
·
Excellent interpersonal skills and
rapport with clients and other stakeholders
·
Ability to work remotely
·
Confident, persistent and determined
·
Highly self-motivated and ambitious
·
Willingness to work long or irregular
hours
·
Hard-working, organized, and able to
deal with the pressure of delivering fast
·
Willingness to perform against
defined goals with a relevant variable pay component
Responsibilities
& duties
·
Generate leads, i.e. find potential
new customers
·
Demonstrate and present the company’s
products to clients through sales visits, demos, trade exhibitions, conferences
and any other medium to generate new and continued business for the company
·
Negotiate the contract terms, provide
customers with quotations and close the sale
·
Create detailed proposal documents,
often as part of a formal bidding to generate new and continued business for
the company where required
·
Liaise with the branch manager to
check the progress of existing orders and ensure client purchase requests are
met in a timely and satisfactory manner
·
Update clients on the new projects
and features in the system
·
Maintain and develop relationships
with existing customers through regular interaction to ensure continued
business and excellent user experience
·
Promote the awamo brand and market
through sales visits and representation of the company in the market
·
Carry out regular market research on
our product performance in the market and share the same with the support
officers, branch manager and other relevant stakeholders for further action
·
Gather market and customer
information to understand customers’ businesses and requirements and coordinate
with the product development team to enhance current design to suit the user’s
requirements.
·
Recording sales and order information
and avail the same to the branch office in a timely manner for billing and
collection purposes
·
Regular and timely direct reporting
(weekly, monthly, quarterly or annually) of activities done to supervisor
·
Review and track sales performance in
line with set performance targets and take corrective action where necessary to
meet the targets
Application
Process
Interested and qualified candidate
send your application, resume (cv) and academic documents (PDF format) to;
The HR & Training Manager, awamo
360 KenyaLtd.
Please change to preferred language
in the top right corner of the advert page, on the link below;
